A series of three webinars!

Hospice programs are opening around the country at lightning speed, and new hospice programs mean new volunteer managers. Whether you're new to hospice, or just new to your role as a volunteer manager, this series is for you! Each topic will focus on critical skills, core competencies, and best practices, serving as a comprehensive training for entry-level managers. Learn creative problem solving for common challenges.

New Volunteer Manager Series Topics:-

• Common Challenges & FAQs for New Hospice Volunteer Managers
• Establishing Priorities When Volunteer Managers Wear Multiple Hats
• Getting & Keeping Volunteers: The Ongoing Recruitment Dilemma

New Volunteer Manager Series Part 1:- Common Challenges & FAQs for New Hospice Volunteer Managers

12:00 PM EST - 1:30 PM EST

Conversations with new volunteer managers reveal many similar questions and challenges.  The first webinar of this series will address common challenges facing hospice volunteerism nationally and the top 10 frequently asked questions, such as:

• What policies and procedures do I need?
• What should be contained in a volunteer’s file?
• Can I use professional volunteers?
• How long should volunteer training be?
• What counts (and does not count) towards the 5% and why?

 Attend this webinar to learn the answers to these questions and more!

Highlights:-

• Top 10 FAQs from new volunteer managers
• Transforming boring trainings into interesting events that attract new volunteers
• Examining “best practices” that may or may not be regulatory-related
• Common volunteer management challenges and solutions

• TAKE-AWAY TOOLKIT
  • Sample training curriculum
  • Sample position descriptions
  • Resources for additional information on all topics
  • Reading lists
  • Additional assessment and programming tools

Break- 1:30 PM EST - 2:00 PM EST

New Volunteer Manager Series Part 2:- Establishing Priorities When Volunteer Managers Wear Multiple Hats

2:00 PM EST - 3:30 PM EST

It is not uncommon for volunteer managers to also be social workers, bereavement coordinators, or have other roles – especially in smaller programs. Volunteer programs contribute greatly to the patient/family experience and satisfaction scores and must comply with regulatory requirements.

While volunteer services can never be an afterthought, limited resources make it imperative that volunteer managers are efficient and effective with their time. Volunteer managers must learn to prioritize, be organized, and explore how to utilize volunteers in key positions. This timely webinar will cover these topics and focus on survival skills for volunteer managers who wear multiple hats. 

Highlights:-

• Efficient, creative ways to manage, assign, and keep up with volunteer needs
• Prioritizing needs based on compliance and quality patient/family care parameters
• Common pitfalls when time is limited
• Reviewing policies, procedures, and position descriptions for relevant content
• Creatively using “volunteer-volunteer managers” to supplement department operations
• TAKE-AWAY TOOLKIT
  • Prioritizing exercise
  • Self-assessment exercise
  • Volunteer program assessment exercise
  • Guide to assigning procedures
  • Examples of key policies and procedures
  • Handout with detailed notes
  • Resources for additional information
  • Reading lists

Break: 3:30 PM EST - 4:00 PM EST

New Volunteer Manager Series Part 3:- Getting & Keeping Volunteers: The Ongoing Recruitment Dilemma

4:00 PM EST - 5:30 PM EST

Do you ever think “How do I get more volunteers?” Do you find yourself training and training, but the overall volunteer numbers don’t increase much? Are you using the same volunteers over and over while others drift away? Getting and keeping volunteers is the primary challenge for most volunteer managers. Join us to learn how to attract and retain volunteers to yourprogram. 

Highlights:-

• Review the 6 Critical Steps for Effective Volunteer Recruitment guide
• Avoid the boring approach of “Patient Care Volunteer” and “Office Volunteer”
• How to make your program the place volunteers want to be
• Writing position titles and descriptions that attract volunteers
• Talking about death and dying in ways that promote the benefits of this work, while addressing common concerns of potential volunteers
   
• TAKE-AWAY TOOLKIT
  • Sample recruitment brochure language
  • Sample position description titles and content
  • Creative programming ideas that attract volunteers and raise the bar for patient/family care
  • Program assessment exercise to identify where and how you are inadvertently turning volunteers away
  • Handout with detailed notes
  • Resources for additional information
  • Reading lists

Who Should Attend?

This informative session was designed with the new volunteer manager in mind, but will benefit both new and experienced volunteer managers, management, and leadership team members.