Case Management Boot Camp (Part 3 of 5) - Emergency Department (ED) Case Management: A Must-Have for any Hospital Case Management Department

Case management models in the acute care setting are constantly evolving and improving. So is true for case management in the emergency department. RN and Social Work case managers working in this fast-paced setting must evaluate patients who will be treated and released, those being placed into observation and those being admitted to an inpatient bed. Therefore, it is imperative that the ED case management model is consistent with the inpatient model yet applied differently in order to address these categories of patients.

During this program, our speaker will discuss the structure of a best-practice ED case management model and the processes the roles should follow. She will also discuss the outcome measures for ensuring that your ED program is making a difference for your organization.

Learning Objectives:-

At the conclusion of these sessions, participants will be able to:

• Describe the changing role of the ED RN case manager.
• Discuss the role of the social work ED case manager and how to identify social determinants of health. 
• Review ways in which to “triage” patients in the ED from a case management perspective.
• Describe EMTALA and how it is applied.
• Evaluate the value-based reimbursement metrics most greatly affected by ED case management.
• Apply the case management roles to the ED setting.
• Discuss ways in which to measure the outcomes of an ED case management model.

Target Audience:-

Anyone involved with transitions in care including RN case managers, case management personnel, social work staff, post-acute care providers, physician advisors, finance directors, quality management and other interested personnel.