In this practical webinar, you will learn about using new technologies for communicating with patients, including E-mail, texting, and teleconferencing technologies that have become so important in the wake of the Coronavirus pandemic. The new realities require the adoption of new technologies and new ways of communicating to best serve patients safely, and communications must be considered within the context of HIPAA requirements to protect the privacy and security of patient information.

In this practical webinar, you will examine the motivations for using new technologies and the means for considering them properly and within the rules, as well as what might be allowed when rules are suspended in an emergency.

Upon course completion, you will be able to:

• Determine the ways that patients want to use their e-mail and texting to communicate with providers, and the ways providers want to use e-mail and texting to enable better patient care.
• Know what are the risks of using e-mail and texting, what can go wrong, and what can result when it does.
• Apply HIPAA requirements for access and patient preferences, as well as the requirements to protect PHI.
• Integrate into your practice changes to the Individual Access rules based on the recent Federal Court decision limiting some patient rights.
• Use an information security management process to evaluate risks and make decisions about how best to protect PHI and meet patient needs and desires.
• Communicate within the limitations on the use of messages and calls to cell phones under TCPA.
• Make decisions on how to provide services remotely using teleconferencing technology within HIPAA limits, and when HIPAA requirements are suspended in an emergency.