Patients with limited English proficiency experience higher-than-average readmission rates and encounter more adverse events compared to English-speaking patients. It's imperative for hospitals to equip their interpreters with the right tools to meet the needs of every patient.

In this session, attendees will learn about the new civil rights law from Section 1557 of the Affordable Care Act as it applies to hospitals and other healthcare providers. Our expert will discuss CoPs on Section 1557 and proposed changes under the Hospital Improvement Act. She will review case studies to discuss the impact of perceived discrimination on patients seeking care and how health care providers can address that issue. This program will provide education requirements to ensure employees follow Section 1557, including a list of each state’s 15 taglines.

After this webinar, participants will be able to:

1. Describe TJC standards on 'patient-centered' communication.
2. Identify that the Office of Civil Rights is the main enforcer of Section 1557.
3. Review that hospitals must have a person in charge to work with patients who file a grievance related to nondiscrimination.

Agenda topics:

Target Audience:

Anyone involved with or interested in Section 1557 regulations and standards, including but not limited to: CEOs, CFOs, COOs, CMOs, CNOs, CE Directors, Quality Improvement Staff, Physicians, Nurses (all levels), Board Members, Clinic Managers, Outpatient Directors, Compliance Officers, CMS Liaisons, TJC Liaisons, Registration Staff, Safety Officers and Staff, Ethics Committee Members, Consumer Advocates, Risk Managers, Legal Counsel, Discharge Planners, Case Managers, Hospice Staff and Regulatory Affairs Staff.