Reporting of telehealth/telemedicine services has exploded during the PHE not without concerns. There have been several government audits that have found telehealth services reported incorrectly without supporting documentation. This presentation will focus on the different types of telehealth services and documentation to support billing those services. Providers and patients have embraced using telehealth services for ongoing care. We will also look to the future of telehealth services after the pandemic ends. CMS has made some significant changes that will continue after the pandemic but many issues remain a concern for providing ongoing care for the elderly population.

Learning Objectives:-

• Identify required documentation to report telehealth services?
• Discuss the major differences between telephone calls versus telehealth
• Identify CMS’s newly added telehealth services effective 1/1/21with review of previously allowable telehealth services
• Review modifiers for telehealth and their correct usage
• Discuss the limitations of billing for new versus established patients
• Identify which offices and providers may continue to bill for telehealth services including telephone calls and how that will affect your daily operations after the pandemic

Areas Covered in the Session:-

• The time frame for ending the PHE/pandemic
• Compare previously allowed telehealth services with current telehealth services allowed during the pandemic as well as temporary telehealth services allowed by CMS
• Documentation that must be in every telehealth and telephone call note
• Review appropriate providers for specific services
• Expansion of supervision guidelines during and after the pandemic
• Reporting codes 99441-99443 versus G2012, G2252
• How to determine a level of service for telehealth
• Appropriate modifiers for telehealth and telephone services
• Live Q&A Session

Who Should Attend?

• Billing staff
• Coding staff
• Auditors
• Clinic Managers
• Physician and non-physician practitioners
• Insurance company claims reviewers
• Providers
• Denial resolution teams
• Office managers