This session, "Dealing with Difficult People," equips managers with the tools and techniques to effectively address and improve troublesome employee behaviors, enhancing morale, retention, and productivity. Participants will learn a six-step model for handling difficult conversations, recognize and manage 12 common challenging behaviors, and explore the role of personality differences and generational considerations. The course includes practical tips and real-life scenarios to ensure immediate application in the workplace.

Areas Covered in the Session:-

• Importance of Addressing Difficult Employee Behavior: Impact on morale, staff retention, productivity, and teamwork; Legal considerations and discrimination laws, including ADA.
• Best Practices and Steps for Handling Difficult Conversations: The importance of focusing on behavior, not the person; Practical tips for handling conversations about difficult behaviors.
• Recognizing and Understanding 12 Common Difficult Employee Behaviors: Complainer, Disorganized Employee, Procrastinator, Inflexible Employee, Unmotivated Employee, Overly Sensitive Employee, Overly Confident Employee, Manipulator, Social Skills Challenged Employee, Overly Social Employee, Needy Employee, and Bully; and the causes, motivations, and consequences of each behavior.
• Best Practices for Handling Difficult Behaviors: Case studies and examples.

Why Should You Attend:-

This session incorporates practical techniques, legal considerations, and interactive elements to ensure participants are well-equipped to handle difficult employee behaviors effectively. We will determine if it is a difficult person or a difficult situation; discuss open dialogue and communication; and prepare to solve employee issues before they escalate.