Description

Did you know that 75% of employees leave their jobs because of issues with another person? Or that 68% of customers stop doing business with a company due to perceived rudeness or lack of interest from staff? Conflict has become a $4 billion-a-year challenge, with over 20 million cases reaching courtrooms annually. Don’t miss this invaluable session with industry expert Anne Sadovsky, who will share insights on how real-life situations demand critical thinking and sound decision-making.

Areas Covered:-

• Why is conflict resolution so important?
• why can’t we get along?
• The Likeability Factor
• Understand People at Their Worst
• Getting from conflict to resolution
• How we are evaluated by our residents and team members
• You will become more likable and a peacemaker, not only to others but to yourself.
• Loss of productivity, emotional unrest, loss of relationships
• You will learn usable techniques and how to calm people during these trying times.
• Improve your communication/people skills and keep the peace.
• It is also a matter of your safety.

Who Should Attend?

• Owner/Operators
• Management Company Executives
• Regional Supervisors
• On-site Property Managers and Assistants
• Leasing Team
• Maintenance Techs