Description

Let’s face it—emotions are an inevitable part of every workplace. Whether you're dealing with a frustrated colleague, a high-pressure project, or your own stress, emotional intelligence is no longer a "nice-to-have"—it’s a professional necessity. This dynamic webinar, led by internationally recognized communication expert Pamela Jett, is packed with actionable strategies to help you manage emotional outbursts, respond with poise, and maintain professionalism under pressure.

From seasoned executives to first-time supervisors, administrative staff, and even parents navigating tough conversations, this session delivers practical tools to stay calm, cool, and collected. You’ll walk away with communication techniques that are immediately applicable and designed to help you lead, collaborate, and resolve conflict with confidence and clarity—even when others around you are losing theirs.

Why Should You Attend?

• Techniques to keep a lid on your emotions when they are at the boiling point
  • Discover why “goat hiding” is the most important emotional control skill set a professional needs.
  • Change your inner dialogue for outer success.
  • Stop saying things you regret and stay in charge of your emotional displays.
• Powerful strategies to help others “calm down”
  • Learn to avoid the worst things to say in emotionally charged situations - and what to say instead.
  • Defuse defensiveness and gain cooperation with boundary statements.
  • What to do and say when tears are threatening to flow - yours or someone else’s.
• How to manage conflict and confrontation with tact and finesse
  • Learn powerful language patterns to engage in confrontation without losing your cool or being a doormat.
  • Discover what to say to keep emotionally charged conversations on track and professional - no more conversations that stray far off topic.
  • 5 keys to confrontation that triggers cooperation, not defensiveness.
• How to communicate with specific types of difficult people
  • Learn the #1 reason difficult people are difficult and what you can and cannot do about it.
  • Specific words and phrases to use with the exploder, the steamroller, the sniper, and other difficult people.
  • Discover how to stand your ground without being obnoxious or pushy.

This webinar is your opportunity to build resilience and confidence when emotions run high. Walk away with tools that empower you to lead with calm authority and navigate even the most difficult conversations with ease.

Who Will Benefit?

• Executives
• Managers & Supervisors
• Team Leaders
• HR Professionals
• Administrative Staff
• Customer Service Representatives
• Project Managers
• Employee Relations Specialists
• Trainers & Coaches.